← back to the Substrate Record
qid 826 · business
Question: When there is little or no personal contact between customer and service provider, this is classified as:
- Medium-contact service.
- Indirect-contact service.
- Intense-contact service.
- Remote-contact service.
- Non-personal service.
- Infrequent-contact service.
- Low-contact service.
- Zero-contact service.
- Minimal-contact service.
- High-contact service.
Our answer: G. Low-contact service. Source quote machine-checked (strict)
How it was answered
Stored formula / worked method, replayed by code
Current source
indiafreenotes.com, "Type of Contract: High Contact Services and Low Contact Services"
https://indiafreenotes.com/type-of-contract-high-contact-services-and-low-contact-services/
“High-contact service means you offer your customers a lot of hand-holding and direct support, while low-contact service means you give them tools to sort things out for themselves.”
Source quote machine-checked (strict)
Earlier version (superseded)
No public source has been found for this card yet (4 places checked internally).
If you have a Citable Source to dispute or challenge this, ADD IT so we can correct the answer by appending, never deleting. — hello@lianabanyan.com