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qid 199 · business

Question: ___________ is based on the idea that customer expectations of the service they will receive shape their perception of the actual service encounter.

  1. Service perception.
  2. Service expectation.
  3. Service action.
  4. Service adjustment.
  5. Service recovery.
  6. Service performance.
  7. Service delivery.
  8. Service satisfaction.
  9. Service encounter.
  10. Service quality.

Our answer: J. Service quality. Source quote machine-checked (strict)

A machine check confirms the quoted words appear at the source. A person has not yet reviewed these. EARN MARKS as a Human Reviewer

How it was answered

Multi-step solver (maze), replayed by code

card: maze · card sha256 dd48131d19bb22c1…

Current source

Wikipedia, "Service quality"

https://en.wikipedia.org/wiki/Service_quality

“Customers form service expectations from past experiences, word of mouth and marketing communications.”

Source quote machine-checked (strict)

retrieved 2026-09-17T23:56:30.762Z

page text sha256 6fdfa727acd1151f… · content sha256 8ae9ca6e0fa9b61c…

addendum maze_qid199_b4_maze_input_ADDENDUM_source_rs20260917T235630Z · sha256 fa19d67fe1dc3cb2… · replaces the version below, addendum sha256 6daa29335f1b3612…

Earlier version (superseded)

No public source has been found for this card yet (3 places checked internally).

addendum maze_qid199_b4_maze_input_ADDENDUM_source · sha256 6daa29335f1b3612…

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